HeyNeighbour
HeyNeighbour is operated by BALANCE SQUARED ACCOUNTING SERVICES PTE. LTD. (UEN 202509204G).
1. Service scope and pilot status
HeyNeighbour coordinates Singapore neighbourhood enquiries, pooled demand, vendor offers and bookings across services, group purchases and shared activities. Public bookings are not open. The selected vendor performs the service, supplies the goods or runs the activity; HeyNeighbour coordinates the request.
2. Enquiries, quotes and confirmation
Expressing interest or asking a question does not make a booking. Review the vendor, scope, price, exclusions, validity and any minimum-demand conditions shown in the specific offer. Group demand does not guarantee a discount, a selected vendor or an appointment.
Bookings and changes require the applicable explicit confirmations. A request, draft, AI response or message awaiting delivery is not evidence that a vendor accepted a commitment. Clarify an ambiguous commercial value before relying on it.
3. Payment and the platform fee
The approved service design has residents pay vendors directly. HeyNeighbour does not collect resident payments on this website. Any agreed platform fee is included in the vendor’s resident-facing quote. This website does not add a separate platform charge to the resident’s bill.
Payment timing and accepted methods must be stated by the vendor in the applicable quote or booking terms. Do not send payment-card details or banking credentials in WhatsApp or email.
4. Cancellations, changes and refunds
Request a cancellation or reschedule through the relevant service conversation, or contact a human if the request is unresolved. A requested change is not confirmed until accepted through the applicable workflow. Any fee must come from terms disclosed and agreed for that booking; no cancellation fee is introduced by this information page.
Because residents pay the vendor directly, a payment or refund concern must be raised with that vendor. HeyNeighbour can record the concern for human review; no automatic refund, guaranteed refund amount or refund deadline is promised. Any applicable vendor refund terms must be disclosed and agreed for the specific booking.
5. Vendor responsibility and completion
The selected vendor is responsible for providing the agreed service, its workmanship, necessary qualifications and the warranties or remedies it agrees to provide. Review the completed work and itemized charges before confirming completion. Report a discrepancy for review instead of confirming an incorrect record.
6. AI, support and appropriate use
AI assists with the coordination of the requested service. It can misunderstand incomplete or ambiguous messages; important details remain subject to review and confirmation. For an unresolved issue, or if you explicitly request a person, send an email to heyneighbour.sg@gmail.com. We’ll reply within two days. Routine coordination stays in WhatsApp; human support is not a live-chat or emergency service.
Use the service truthfully and do not send unlawful material, impersonate another person, or supply unnecessary sensitive information.
7. Privacy and contact
Read the privacy notice for the information handled during testing and how to raise a request. For help, email heyneighbour.sg@gmail.com or write to the company at 113D MCNAIR ROAD, #18-230, MCNAIR TOWERS, SINGAPORE 325113. Nothing in these terms is intended to remove rights that cannot lawfully be excluded.