HeyNeighbour
Who is responsible
HeyNeighbour is operated by BALANCE SQUARED ACCOUNTING SERVICES PTE. LTD. (UEN 202509204G).
Registered office: 113D MCNAIR ROAD, #18-230, MCNAIR TOWERS, SINGAPORE 325113. For privacy enquiries, access, correction or deletion requests, email heyneighbour.sg@gmail.com.
Information the staging service handles
WhatsApp numbers, message content, identifiers, timestamps and delivery status; relevant conversation context and voluntarily supplied preferences; service requests, community or service location, and vendor information. Booking records may include an address or unit, appointments, quotes, confirmations, completion details and disputes.
When voice or attachment processing is enabled for a test, the service handles the supplied voice notes, photos, screenshots or documents, along with transcripts, extracted details and links to the relevant request or job. Permissions, important decisions and operational audit records are also retained.
Why information is used
To understand the requested service, collect the necessary details, coordinate relevant quotes and appointments, remember useful preferences, record confirmations, handle support and disputes, and investigate faults or misuse. Relevant context is supplied to AI for these service-specific tasks.
Only information relevant to the request should be supplied. Please do not send passwords, authentication codes, full card or bank-account numbers, identity documents or unrelated personal information.
Who may receive information
- Authorized operators and support can review information required to run the service or address an exception.
- Meta / WhatsApp provides messaging; Render hosts the backend; Supabase stores service records; and Google Gmail handles emails sent to the current contact address.
- OpenAI processes relevant messages, limited task context and enabled voice/document inputs for AI assistance. Resident and vendor processing use separate task contexts.
- Cursor / Grok Bot remains connected for setup and operational work during the migration. Full retirement and connector revocation have not been completed.
- The selected vendor receives the details needed for agreed work after the relevant sharing confirmation. The service is designed to keep a resident’s private contact, unit and conversation separate from other residents.
The public-launch notice must be checked again against the providers and permissions actually enabled at launch. Records may also be disclosed where required by law or for a genuine safety or legal matter.
Access and overseas processing
The backend uses encrypted connections, restricted access and separate resident/vendor permissions. Messaging, AI and support providers may process information outside Singapore. The operator must review those arrangements and the protections for overseas transfers before public launch.
This information site has no advertising trackers, third-party fonts, contact form or analytics scripts. Its host may process technical request logs. Opening an email link uses your own email application; it does not submit a form to this site.
Retention and deletion
During testing, retention and deletion are reviewed manually. There is no automatic deletion deadline or universal retention period implemented for every record and provider backup. The review considers continuing service needs, permissions, disputes and applicable legal or business reasons.
Information that is no longer needed should be deleted or anonymized. A request may need to preserve records for an unresolved booking, dispute or legal obligation; any limitation should be explained. Deleting a WhatsApp chat from your phone does not delete the service’s records.
Access, correction, withdrawal and human help
Email heyneighbour.sg@gmail.com with the subject “HeyNeighbour privacy request”. Identify the WhatsApp number you used and what you want accessed, corrected, reviewed or deleted. Avoid re-sending the sensitive material itself.
Requests are reviewed manually. Reasonable checks may be needed to confirm that the records belong to you. Withdrawing consent may affect an ongoing service; the team should explain the effect before taking the requested action.
The email above is the privacy and human-support contact for this pilot. You can also contact the company at its registered office shown above.